Help Center

 

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Frequently Asked
Where is your store/ shop/ office?

We are online mail, with its administrative office in Lagos. However, you place an order we deliver to you anywhere in Nigeria.

Can you view my cart to complete the my order?
Unfortunately, We cannot but there are two options to assist you with your order- Kindly forward the mail that says "Sweet deal from OfficeSleek" to contact@officesleek.com. Alternatively,  Kindly Send Us The below Details via Whatsapp Name...
My items haven't arrived yet. What can I do?

If you haven’t received your items after the 7th day, kindly contact us on 08076909835 or send an email to contact@officesleek.com (quoting your order number).

Can I come to your shop?

Officesleek.com offers delivery services because of the goal of convenience. We do not allow our customers to come to our office since products can be brought to their door steps.

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Delivery questions
Who will deliver my order?

Your order may be delivered by FedEx, GIG Logistics or by other courier companies, or by the seller or the seller's agents, depending on whether the item was sold by Officesleek or a third-party seller and on the delivery method chosen by a third-party seller. You may be called prior to or on the same day as delivery to see if you are available to receive your order.

What is the estimated delivery time?

Officesleek delivers products to customers all over Nigeria. Lagos same day delivery for orders placed before 9 am, Rivers 3-7, Abuja 3-8 & other states 4-9 days

Why does the estimated delivery time vary?

Officesleek is an online marketplace that empowers Nigerians across the country. This means that not all products on Officesleek are sold or delivered by Officesleek. In addition, Officesleek buyers and sellers are found in every state in Nigeria. Given the various factors involved (the time it takes a seller to ship, the courier company used, the distance between buyer and seller, and more) delivery times may vary.

Will all of the items in my order arrive together?

If your order consists of items from more than one seller, your items will arrive separately. If your order consists of items from a single seller, your items may arrive together or separately. If your orders arrive separately, be rest assured that the remaining item(s) will be delivered shortly.

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Payment
How do I make payment?
Officesleek has three payment methods to choose from: Pay on Delivery or prepay via ATM, debit card or Mastercard and Bank transfer.
Are your prices negotiable?

Our prices have already been discounted to make them as competitive as possible. The prices are not negotiable.

Will my card details be safe?

Yes, we use 'Secure Socket Layer' (SSL) technology to encrypt your payment card to ensure your details are safe.

Do you allow partial payment?

At the moment we do this manually but are currently working on a technology that would automatically allow offering of customizable payment plans and facilitates customers to pay in installments, layaway plans or EMI on the website.

*note that the order ships only when the last installement has been made.

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Returns
What is your returns policy?
We currently have a returns policy of 7 days from the date of delivery to return the product(s) and this applies to all fashion products. If you are dissatisfied with any product you receive, you can request for a replacement or refund as long as it meets our conditions.
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Order
Will the delivery be tried again if I'm not able to collect my order the first time?

Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.

In the event you are not contacted again, kindly call or whatsapp 08076909835 and provide your order number also.

How do I know my order has been confirmed?

An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the 'My Orders' section on your Officesleek account.

What does 'Preorder' mean?

Items marked as 'Preorder' are expected to be released soon and you can pre-book them with sellers. Such items will be shipped after their official release by the seller with whom you've pre-booked them.

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Cash On Delivery
Why is Cash on Delivery (COD) unavailable?
Unavailability of Cash on Delivery (COD) as a payment option is influenced by several factors:
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